Refund policy
Return & Exchange Policy
We offer a 24-hour return window from the time your order is delivered.
If you’re not satisfied with your purchase, you can request a return or exchange within 24 hours of delivery.
To be eligible:
- Item must be unused, unwashed, and in original condition
- All tags and packaging must be intact
- Proof of purchase is required
How to request a return
Please email us at hiacidrain@gmail.com within 24 hours of delivery with:
- Order ID
- Reason for return
- Clear photos of the product
Our team will review and guide you on the next steps.
Exchanges (Size Issues)
We offer size exchanges within 24 hours of delivery.
- Exchange is subject to stock availability
- Reverse shipping may be chargeable
Damaged / Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item:
- Contact us within 24 hours
- We will arrange a free replacement after verification
Non-returnable items
- Used or washed products
- Items without original packaging/tags
- Sale items or gift cards
Important Notes
- Returns requested after 24 hours will not be accepted
- Refunds (if applicable) will be processed after quality check
- Shipping charges are non-refundable
Contact
For any queries, reach out to us at:
hiacidrain@gmail.com